What Bourne's Energy customers are saying
"Hi Peter, my wife and I recently experienced problems with our system 2000 installed at our home on 258 Vermont Avenue in Hardwick, Vermont. A Bourne's Tech responded to our call for service but found that we needed a new manager for the system and placed a temporary manager on the system. I found this did not correct the problem and we were getting frustrated as we received a proposal indicating a cost of nearly $1000 for a rebuilt manager. This made us wonder if we should consider a new system and karen of your staff put me in touch with John Hemingway. John from the very first telephone conversation restored our faith in Bournes Energy as we begin to think no one cared.I was impressed with John's professionalism, knowledge and caring attitude. After hearing our problem he offered to come to our home and take a look at the furnace and determine and correct the problem. I welcomed this and within hours he was at our home, determined the problem and corrected it Our furnace has never run as well as it does at the moment.Your employee John Hemingway is in our opinion an outstanding employee and we now have full faith in your Business and we now realize that Bournes Energy does care about the customer. I sincerely hope you let him know that he is a very valued employee."
Sincerely, Bert and Kathryn
"I would like to express that I am very happy with the service I recently received from Bourne's Energy. Our boiler kicked off on Friday night and I was unable to restart it. After some basic trouble-shooting I then put an emergency service call into Bourne's Energy on Saturday morning. It only took two hours for the Plumber to arrive and I was updated on his ETA as I had requested.
Scott was the Plumber who came to service the boiler. He displayed very professional behavior: shoes off at the door, fully prepared with neat toolbox, did not need to go out to his truck to retrieve anything, etc. He was very straightforward to assess the problem and solve it. What I appreciate most was his willingness to explain the system to me and allow me to observe his work. I could tell that he was very knowledgeable and he answered my many questions regarding the system.
I work for a large general contractor/construction manager in commercial construction. I have a sense for a good and honest tradesperson. I think that Scott was great. The people who put the work in place are often the first to make or break a reputation. It's not always about the bottom line. I am glad to be a Bourne's Energy customer. I have had other service calls from Bourne's Energy and those plumbers were well mannered too. I really appreciated Scott's candid nature and willingness to answer my questions. Keep up the great work."