Testimonials

What people are saying...

"Our furnace is up and running again.  The gentleman who came out on Friday night was very nice and had the furnace in working order extremely quickly.  We have been very happy with Bourne's since we switched from FG White.  Thank you for adding to our pleasant experience with Bournes!"

Harmony  

"The new furnace was installed today and seems to be working well. Thank you so much for scheduling the instillation so quickly. The installers did a great job. THANK YOU SO MUCH."

Richard

"Thanks so much for sending out the technician to help address the gurgling, witches cauldron that were the noises of our boiler. The tech bled the line and found nearly no pressure coming from the other side of the house, but my side was great. As it turns out, what ever he did, the "witches cauldron" went silent.  Thank you."

Katie W 

Recieved Winter 2011 in response to Bourne's Energys February 14th mailing "Do you love your Driver?" asking everyone to help with snow removal for our delivery people:

1. Dear Delivery Guys, Shovel? No trouble! We need your feet to bring us our heat. So delivery day is S.W.AK. (Shovel With A Kiss) - 'cuz we don't want to miss those B.T.Us of bliss.

 

2. Just wanted to say that we do LOVE OUR DRIVER & very much APPRECIATE all that he does for us! We try to make a conscious effort to make his job as quick & easy as possible all winter.

"Thank you…Great follow up on this, I do appreciate the personal service and your concern.  It is great for a first time customer to realize that there are companies out there like Bourne’s that go above and beyond just delivering oil or gas. We look forward to a long and happy relationship.  Certainly the Bourne family should be proud of all that you guys do. Thank you."

Richard-

"Hi Karen, thanks for sending along the information.  It is helpful.  I was very surprised to see the overage from the budgeted gallons.  We’ve been clipping along keeping the thermostat low as we always have and surprised.  But, I guess we’ll need to take a closer look next year so we don’t have a repeat of this.  Your customer service is great and as I mentioned to Paula, we were long term customers of your cross town fuel supplier and we left because of extremely poor customer service.  Bourne’s provided the best, in my book, customer service.  We realize things aren't perfect all the time, but, you guys try very hard and Kathy and I appreciate that.  Keep up the good work."

Steve and Kathy 

"We have been more that pleased with your service and I feel everything has been going smoothly. Dawn is awesome and always communicates where needed. It is a pleasure to have that kind of relationship. I never have to wonder what is going on that way and it covers both us and you. So I want to Thank You for all of that. As for a reference, I would be more than glad to speak highly of Bourne's to anyone who wants to know."

Don, Mountainside Resort-Stowe,VT 

"I just wanted to let you know that my husband and I switched to your company as of yesterday, and already we are blown away at the level of customer service we've received.  I manage the account for one of our off-site properties so I had already been pleased from a corporate stand-point (which is why we chose to switch from our previous vendor) but I just wanted to let you know that from a personal standpoint, the level of customer service so far has been above and beyond.

Deborah and Daniel  

 "Hi, I just wanted to send a positive e-mail. I am a new customer of yours and new to propane as well. I have been working with Heather from the Swanton office. She has been absolutely amazing and gone above and beyond to help me out, explain everything get things set up for me. I just wanted to pass this on, seems like now days people are willing to complain but don't take the time to say good things...so Thank you Bourne's, and please thank Heather for a job and service WELL DONE. I feel like I am talking to family instead of a big corporation. I called around to get quotes and debated going with someone else until I talked to Heather. "

"Ernie did an excellent job. He was very knowledgeable and professional. He did an excellent thorough job and I was very pleased with Ernie's work."

Caretaker at Dorothy Hatch's house

"Bourne's technician Lester is courteous, professional, clean, kind and it was a pleasure to have him at my home yesterday working."

Anne Marie- Duxbury, VT

"I wanted to thank everyone (especially Maurice, Michaela & Lester) for the exceptional service. I am very happy that we decided to switch providers!"

George

"Thank you so much for our excellent installation and for accommodating our needs during this busy season. "

Belle & Bob- Waterbury, VT

"I just received an invoice for a propane delivery to our home and wanted to thank you for the wonderful experience and honest service we have received in this transition from FG White.  Your people did everything they said they would do and were friendly and polite throughout the process.  Clearly my friend/referral was right about you guys. Thanks from someone who expects to be a customer for a long time."

John 

"Dear Peter Bourne,

I'm writing to extend a most sincere thank you to your company. My previous propane supplier provided the worst service and caused me to look elsewhere for service. Because you were a local company, I didn't hesistate to contact Bourne's. And I haven't regretted it.

Karen in your Waterbury office has been absolutely FANTASTIC!!! She has been very responsive to my inquires and has gone the extra step to follow-up even when she didn't have to. This includes a couple times after hours for her.

Lester came out to check the tank pressure and rule out leaks. Not only did he perform that quickly, but efficiently too. Additionally he was quick and accurate about the propane line needed for the new fireplace.

Again, thank you for such wonderful service and for your GREAT personnel. We look forward to a long relationship with your company. Please share this with your service people, thanks!"

Jane and Gail 

"Dear Sirs:

It is with our most sincere gratitude that we are writing to you regarding the financial help we recently received under the "Split the ticket" program. We buy our oil from Bourne's Energy in Morrisville, and like many other retirees on a fixed income, have been having a difficult time paying for the cost of our oil needs. We cannot begin to tell you what a help this has been to us this year.

With our Social Security income increases "frozen" for over the last two years, and the spiraling increases in every commondity we have to buy, it has become extremely difficult to maintain the financial survival of any retired person in this country right now and we are no exception. We do what we have to do to keep going, and a financial "gift" such as this program is truly a tremendous help. We reserarched your Association and the Split the Ticket Program, and found that over 6,000 gallons of free fuel were given out last year, so you obviously have help many people like us.

We just wanted you to know how very much it was appreciated."

Barbara and William-Morrisville, VT

 "Dear Bourne's People! Many thanks for the great service on our propane leak.  Rodney and Dale did such a wonderful job!"

Mason-Andersons- Morrisville 

"Hi, Thank you so much for your donation to our team for the Relay for Life...and I think what you have done with your pink truck is awesome! I am a survivor..."

Weeza S- Lyndonville 

"I just want to voice my appreciation for everything you do for me - always available, no matter what time or day, ready to help out your customers.  My contract with you is certainly worth it; and your technicians are knowledgeable,caring and efficient.  Your have reason to be proud of your company."

Irene B- Stowe

"I can't tell you how happy I am that we switched to Bourne's Energy!  Thank you!"

Kathleen N- Stowe 

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